Shipments and returns
Your pack shipment
Packages are generally dispatched within 2 days after receipt of order and are shipped via our home delivery service and drop-off without signature. Our team will contact you before making the delivery to arrange for the delivery time. Please be informed no delivery will be made until our team confirm with you the proper day and time to make the delivery. In case of no show from your side after a delivery agreement was made, the package will be returned to our store and will it will only be shipped again after adding additional shipping fees.
Shipping fees include handling and packing fees. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
We guarantee that your order will arrive in perfect condition. If for any reason you are not satisfied with our products, return them to us for a replacement or exchange.To return an item, it should be sealed and in its original package and stored in a temperature ranging from 18-23 C away from humidity and odour.
We reserve the right to accept or not accept the return of any product.